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C_TS470_2412 Knowledge Points & C_TS470_2412 Exam Questions Pdf

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C_TS470_2412 Exam Questions Pdf - New C_TS470_2412 Test Topics

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SAP C_TS470_2412 Exam Syllabus Topics:

Topic
Details

Topic 1

Service Master Data: This section of the exam measures the skills of SAP Master Data Specialists and covers the management and configuration of service-related master data within SAP environments. It includes defining service objects, managing attributes, and ensuring accurate data flow across modules. Effective service master data management helps improve service delivery, optimize resource utilization, and maintain consistency across business processes.

Topic 2

Managing Clean Core: This section of the exam measures the skills of SAP Solution Architects and covers the principles of maintaining a clean core within SAP systems. It focuses on strategies for minimizing customizations, leveraging standard SAP functionalities, and ensuring system integrity while allowing for necessary extensions. The goal is to enhance system performance, ease upgrades, and maintain long-term sustainability.

Topic 3

Service Order Management: This section of the exam measures the skills of SAP Service Operations Consultants and covers the end-to-end management of service orders within SAP. It includes the creation, processing, tracking, and fulfillment of service requests, ensuring seamless coordination between departments. Proper service order management enables organizations to enhance customer satisfaction, streamline operations, and improve response times through integrated workflows.

Topic 4

Organizational Data: This section of the exam measures the skills of Enterprise Data Managers and covers the structuring and management of organizational data within SAP systems. It focuses on defining key organizational elements, configuring data hierarchies, and ensuring proper integration across business units. Mastery of this domain is essential for maintaining accurate reporting structures, workflow efficiency, and compliance with enterprise-wide data governance policies.

SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service Sample Questions (Q73-Q78):

NEW QUESTION # 73
In the service order, which reference objects can you assign on service item level? Note: There are 2 correct answers to this question.

A. Counter
B. Product
C. Serial number
D. Installed base

Answer: C,D

Explanation:
In aservice order, reference objects at the item level specify what's being serviced. The correct answers are installed base (B)andserial number (C).
* Installed base (B):An installed base (IBASE) groups technical objects (e.g., a customer's system), assignable to a service item for context.
* Serial number (C):Identifies a specific instance of a material/equipment, linked to the item for tracking.
Why Not the Others?
* Counter (A):Used for measurements, not a reference object.
* Product (D):A material, not a reference object like IBASE or serial.
"Reference objects at the service item level include installed base and serial number."

NEW QUESTION # 74
Which of the following is the correct sequence when creating a hierarchical structure in organizational management?

A. Position # User # Organizational unit # Holder
B. Position # Holder # User # Organizational unit
C. Organizational unit # Position # Holder # User
D. Organizational unit # Holder # User # Position

Answer: C

Explanation:
In SAP S/4HANA Organizational Management (integrated with HCM or service structures):
* Organizational unit # Position # Holder # User: The sequence starts with defining an organizational unit (e.g., department), then positions within it (e.g., service technician), followed by assigning holders (employees) to positions, and finally linking users (system logins) to holders. This hierarchy is built using transaction PPOME or similar tools.
* Other sequences disrupt the logical top-down structure required for organizational management.This aligns with SAP's standard organizational setup process."Create organizational units, then positions, assign holders, and link users in that order for a hierarchical structure." (SAP Help Portal, Organizational Management).

NEW QUESTION # 75
Which of the following are examples of issues that the Service Order Issues app can display directly? Note:
There are 3 correct answers to this question.

A. Not Fully Billed
B. Negative Margin
C. Contract Expired
D. No Confirmations
E. SLA Issue

Answer: A,D,E

Explanation:
TheService Order Issuesapp in SAP S/4HANA Cloud Private Edition, Service (Fiori app) provides real-time visibility into service order problems:
* Not Fully Billed: Displays orders with incomplete billing, a common issue tracked for revenue assurance.
* No Confirmations: Highlights orders lacking confirmations (e.g., time or material), indicating delays in execution tracking.
* SLA Issue: Shows orders breaching service level agreements (e.g., response time), critical for contract compliance.
* Contract Expired: While relevant, this is typically monitored in contract management apps, not directly in the Service Order Issues app.
* Negative Margin: Margin analysis is part of profitability apps, not a direct focus of this app.This aligns with the app's purpose in scope item 3D2 (Service Order Management)."The Service Order Issues app displays issues like Not Fully Billed, No Confirmations, and SLA Issues for proactive resolution." (SAP Fiori Apps Reference Library).

NEW QUESTION # 76
You are a consultant on an SAP S/4HANA Cloud brownfield project. In a meeting, the customerdecides to remodel an existing business process in accordance with clean core principles. Which of the following SAP Signavio solutions can be used for the remodeling?

A. SAP Signavio Process Intelligence
B. SAP Signavio Process Manager
C. SAP Signavio Process Insights
D. SAP Signavio Process Governance

Answer: B

Explanation:
For remodeling a business process in an SAP S/4HANA Cloud brownfield project to align withclean core principles(minimal customizations, standard processes),SAP Signavio Process Manager(Option B) is the appropriate tool.
SAP Signavio Process Manager is a modeling tool that allows consultants to design, visualize, and optimize business processes using BPMN (Business Process Model and Notation). It supports remodeling by enabling the creation of process models that adhere to SAP's best practices, ensuring a clean core approach.
* A:Process Governance focuses on workflow execution and compliance, not remodeling.
* C:Process Insights provides analytics, not process design.
* D:Process Intelligence analyzes process performance, not remodeling.
"SAP Signavio Process Manager enables the remodeling of business processes to align with clean core principles by providing a platform for process design and optimization."

NEW QUESTION # 77
How are the inspection and maintenance operations determined, that must be performed regularly when you are using the scenario Service with Advanced Execution?

A. Using a bill of material
B. Using a maintenance task list
C. Always manually
D. Using a service order template

Answer: B

Explanation:
InService with Advanced Execution, recurring inspection and maintenance operations are systematically planned. The correct answer isusing a maintenance task list (A). Let's dive in.
Advanced Execution Scenario:
This scenario enhances service processes with detailed execution, often using maintenance orders mapped to service orders.
Why Maintenance Task List?
Amaintenance task list(e.g., IA05) defines standard operations (e.g., "Inspect bearings," "Replace oil") for recurring activities. In a maintenance plan (e.g., strategy plan), the task list is assigned, and its operations are triggered based on scheduling (e.g., every 6 months). These operations are then executed via service
/maintenance orders in the advanced execution framework, ensuring consistency and automation.
Why Not the Others?
* Bill of material (B):BOMs list components, not operations.
* Service order template (C):Templates structure orders, not recurring operations.
* Manually (D):Advanced execution automates via task lists, not manual entry.
Example:
Task list "TL001" with operations "Check pressure" (6M) and "Replace filter" (12M) drives a strategy plan's calls.
"In Service with Advanced Execution, regular inspection and maintenance operations are determined using a maintenance task list."

NEW QUESTION # 78
......

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Eli Shaw Eli Shaw

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