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Salesforce Public-Sector-Solutions Exam Syllabus Topics:

Topic
Details

Topic 1

Public Sector Solutions - Product-Specific Systems Knowledge: Proficiency of public sector technical consultants in configuring systems for licenses, permits, inspections, grants management, employee experience, and emergency response will be tested. Understanding document processing, eSignature technologies, and reporting options is critical. Success in this area demonstrates expertise in delivering tailored solutions aligned with customer objectives and lifecycle requirements.

Topic 2

Public Sector Solutions Implementation Strategies and Best Practices: This domain measures the ability to implement Salesforce Public Sector Solutions using strategic approaches and industry best practices. Focus areas include PSS solutions, data sharing, security, scalability, and data quality. Demonstrating expertise in mapping business processes and designing robust solutions reflects the technical consultant’s aptitude for driving successful implementations in complex public sector environments.

Topic 3

Public Sector Solution Product Configuration: This section assesses the proficiency of public sector technical consultants in identifying and implementing the right Salesforce Public Sector Solutions components for business requirements. Skills in Omnistudio, Service Cloud, and automation tools are key. It tests the ability to create optimized configurations, action plans, and digital experiences that enhance service delivery.

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SalesforcePublic Sector Solutions Accredited Professional Sample Questions (Q67-Q72):

NEW QUESTION # 67
Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to transform its constituents' experience by providing authenticated digital permit applications and self-service for constituents Bobahaven's marketing team has provided the consultant with branding guidelines and asset files. The project sponsor has indicated thai while brand standards are important to comply with, the speed to market of this constituent digital experience is a higher priority.
Which two Experience Site templates will the consultant select for building and deploying an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe?

A. Select the Help Center Experience Site template, and customize the theme.
B. Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard components.
C. Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components.
D. Select the Licenses and Permits Experience Site template, and customize the theme.

Answer: A,D

Explanation:
The Licenses and Permits Experience Site template and the Help Center Experience Site template are two templates that can be used to build and deploy an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe. These templates come with prebuilt pages, components, and themes that can be customized to match Bobahaven's branding guidelines and asset files.
The Licenses and Permits Experience Site template can be used to allow constituents to apply online for grants and check the progress of grant applications. The Help Center Experience Site template can be used to provide self-service resources such as articles, FAQs, and chat.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-an-experi

NEW QUESTION # 68
An inspector at a large public sector agency is planning to make a visit to inspect restaurants in the city for compliance purposes.
Which three built-in Lightning Components can they use to conduct efficient visits?

A. Inspection Details
B. Inspection Dynamic Dashboards
C. Inspection Action
D. Inspection Tab Container
E. Inspection Calendar

Answer: A,C,D

Explanation:
Explanation
Inspection Tab Container, Inspection Details, and Inspection Action are three built-in Lightning Components that can be used to conduct efficient visits. Inspection Tab Container is a component that can display a tabbed interface for viewing and editing inspection records. Inspection Details is a component that can display the details of an inspection record, such as the inspection type, status, date, and time. Inspection Action is a component that can display the actions that can be performed on an inspection record, such as completing, canceling, or rescheduling the inspection.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_inspection_components.htm&type=5&

NEW QUESTION # 69
When configuring an inspection, the administrator wants a violation record to be automatically generated when an inspector indicates that a standard requirement failed or an issue was identified.
What is the recommended approach for configuring the inspection to achieve this requirement?

A. In the "Results" picklist field of the Inspection Assessment Indicator Object, edit the "Fail" and "issue" picklist values and select the "Violations" checkbox for the values to generate a V record when selected.
B. Create a new violation type record and associate it with an appropriate Assessment Indicator Definition. Select the "Auto-generate" checkbox so it will generate a V record whenever the AID fails.
C. In the AP Template, xxxxx
D. Build an auto-launched Flow that will get all the assessment questions in an inspection. For each question that has a result marked as "Issue" or "Fail", generate a V record.

Answer: D

Explanation:
In Salesforce Public Sector Solutions, automating the creation of violation records when certain conditions are met during an inspection can be efficiently achieved using Salesforce Flow. Building an auto-launched Flow allows for detailed customization and control over the logic and actions performed based on the inspection results. Here's how to set it up:
Create the Flow:
Navigate to Setup > Process Automation > Flows.
Create a new Auto-launched Flow.
Define the Trigger:
Use a Record-Triggered Flow if you want the flow to be triggered automatically when an inspection record is created or updated.
Get Assessment Questions:
Use a Get Records element to retrieve all assessment questions related to the inspection.
Decision Element:
Add a Decision element to check each question's result. If the result is marked as "Issue" or "Fail", proceed to create a violation record.
Create Records:
Use the Create Records element to generate a violation record for each failed or problematic assessment indicator.
Activate the Flow:
Save and activate the Flow.
This method ensures that the logic is flexible and can be modified without changing the underlying data model. It leverages Salesforce's powerful Flow Builder to create sophisticated automation rules.
Reference:
Salesforce Help: Create an Auto-launched Flow
Salesforce Public Sector Solutions Documentation

NEW QUESTION # 70
The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region.
what is the best solution to capture the fund-related requirements, objectives, and supporting documents?

A. Utilize the "Funding Request" object to capture the details
B. Utilize the Funding Program Request'' object to capture the details
C. Utilize the "Business Licence Application" object to capture the details
D. Utilize the "Funding Program" object to capture the details

Answer: A

Explanation:
The "Funding Request" object is the best solution to capture the fund-related requirements, objectives, and supporting documents. The "Funding Request" object is a standard object that comes with Public Sector Solutions. It can be used to track requests for funding from different sources, such as government agencies or external organizations. The "Funding Request" object can store information such as the funding program, the funding amount, the funding status, thefunding requestor, and the funding recipient. It can also have related records such as documents, tasks, or disbursements.Reference:
https://help.salesforce.com/s/articleView?id=psc_admin_setup_funding_request.htm&type=5&language=en_US

NEW QUESTION # 71
A government agency using Public Sector Solutions often has to perform onsite visits for compliance inspections. Various internal teams across the government agency need to have visibility into and collaborate on inspections.
Which Public Sector Solutions feature should be used to automate inspection tasks works and drive internal collaboration?

A. Action Plans
B. Business Rules Engine
C. OmniStudio
D. Data Raptors

Answer: A

Explanation:
Explanation
Action Plans are part of the Public Sector Solutions package and they are used to automate inspection tasks and workflows. Action Plans allow the government agency to create templates for common inspections, assign tasks to team members, track progress and status, and collaborate on inspections using Chatter.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/automate-inspec

NEW QUESTION # 72
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