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2025 Field-Service-Consultant: Latest Exam Vce Salesforce Certified Field Service Consultant Free
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Salesforce Field-Service-Consultant (Salesforce Certified Field Service Consultant) Certification Exam is a professional certification exam that validates the skills and knowledge of professionals who work with field service management solutions in the Salesforce platform. Salesforce Certified Field Service Consultant certification exam is designed to test the proficiency of candidates in various areas such as field service management, mobile workforce management, scheduling, dispatching, and customer service.
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Salesforce Certified Field Service Consultant Sample Questions (Q73-Q78):
NEW QUESTION # 73
Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?
- A. Each Account will have a Service Appointment that will represent the work to be done at the customer site.
- B. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
- C. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
- D. Each Asset will have a Service Appointment that will represent the work needed for each machine.
Answer: B
Explanation:
This option allows tracking the required work for each machine separately, and scheduling a service appointment for each work order line item. References:https://help.salesforce.com/s/articleView?id=sf.
fs_work_order_line_items.htm&type=5
NEW QUESTION # 74
Universal Container's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should the Consultant recommend to meet the requirement?
- A. Street-level Routing
- B. Service Resource Dashboard
- C. Aerial Routing
- D. Service Appointment Reports
Answer: D
NEW QUESTION # 75
Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs to also update the Service Appointment and the Case that are associated to the Work Order.
What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?
- A. oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.
- B. Lightning Component with required fields to update the Case, Work Order and Service Appointment.
- C. Process Builder on Case to update the Service Appointment and Work Order.
- D. Quick Actions that launcha Flaw on Cases, Work Orders and Service Appointments with required fields.
Answer: A
Explanation:
Explanation
This option allows capturing the required information on the work order and updating the related case and service appointment records using a flow. References:
https://help.salesforce.com/s/articleView?id=sf.fs_mobile_quick_actions.htm&type=5
NEW QUESTION # 76
A service technician at Ursa Major Solar handles yearly maintenancechecks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules fortechnicians?
Choose 2 answers
- A. Resource Schedule Optimization
- B. In-day Optimization
- C. Group Nearby
- D. Reshuffle
Answer: B,D
Explanation:
Reshuffle allows the dispatcher to automatically reschedule service appointments for a specific date range based on the current schedule and optimization rules1. In-day Optimization allows the dispatcher to optimize the schedule for a specific resource or territory based on real-time events such as cancellations or delays2.
References: 1 https://help.salesforce.com/s/articleView?id=sf.fs_reshuffle.htm&type=5 2 https://help.
salesforce.com/s/articleView?id=sf.fs_in_day_optimization.htm&type=5
NEW QUESTION # 77
The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.
Which two configurations should a Consultant implement to prevent Work Orders from being closed?
Choose 2 answers
- A. Custom Work Order Escalation Rules
- B. Custom Validation Rule on Work Orders
- C. Custom Approval Process on Work Orders
- D. Custom Work Order Status
Answer: B,C
Explanation:
Explanation
A custom approval process on work orders is used to define the steps and criteria for approving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_approval_process.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fsl_validation_rules.htm&type=5
NEW QUESTION # 78
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