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Genesys Cloud CX Workforce Management Certification Sample Questions (Q81-Q86):

NEW QUESTION # 81
Which activity code setting determines if an activity is counted as part of adherence?
Response:

A. Adherence Setting
B. Real-Time Compliance
C. Historical Adherence
D. Compliance Setting

Answer: A

NEW QUESTION # 82
Which of the following is NOT a component of a management unit?
Response:

A. Agent Group
B. Schedule Forecasting
C. Service Goal Template
D. Queue Assignment

Answer: D

NEW QUESTION # 83
The historical adherence report is useful for:
Response:

A. Monitoring live agent activity
B. Reviewing adherence patterns over past shifts
C. Creating real-time schedules
D. Adjusting agent availability in real time

Answer: B

NEW QUESTION # 84
In Genesys Cloud, time-off requests are managed primarily within which interface?
Response:

A. Time-Off Requests Page
B. Queue Assignment
C. Schedule Editor
D. Management Unit

Answer: A

NEW QUESTION # 85
Which term describes the process of adjusting a schedule based on load demands?
Response:

A. Load-Based Scheduling
B. Adherence Matching
C. Forecast Scaling
D. Capacity Planning

Answer: A

NEW QUESTION # 86
......

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Tom Boyd Tom Boyd

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